Frequently asked questions.

Businesses. In the Netherlands with a KvK number, in the EU with a VAT number (checked in VIES). Outside the EU: through sales.

No. axnet is for businesses only.

Account, e-mail code, company check, 2FA and payment mandate. Then you create your first machine straight away.

With a password, a passkey or GitHub. Always with a second factor.

Yes. You invite them with a role: Owner, Admin, Billing, Member or Auditor. A Member gets access per project or per machine.

No. In the Netherlands 21% VAT is added; in the EU with a valid VAT number, VAT is reverse-charged.

Monthly in advance. Created or upsized during a month: by the day to the end of that month. Deleted or downsized: no refund, the paid month runs out.

Yes: 12 months for the price of 11. No refund on cancelling, deleting or switching provider mid-term; the subscription runs to the end of the paid year.

With a payment mandate through Mollie. The first payment is made with iDEAL | Wero or a card.

Yes. Every invoice also comes as UBL (Peppol).

Compute: virtual machines with dedicated vCPU. Containers: unprivileged, with shared vCPU. Your own ISO, Windows and cloud-init only on Compute.

Yes, for Compute: 8–64 vCPU and 8–128 GB of memory.

Yes, on Compute, with a licence at €15.00 per month.

Yes, in the console. The difference by the day to the end of the month.

Daily, kept 7 days, for +20% of the machine price. You restore a whole machine or single files.

Up to 3 per machine, at €0.04 per GB per month.

Every machine has its own IPv6 /64. A dedicated IPv4 address (1:1) is optional: €4.00 per month, while stock lasts.

No. GitHub and other IPv4-only services are out of reach then. Add a dedicated IPv4 address for them.

No. No shared IPv4, no port forwards.

20 TB per machine per month. Beyond that, €1.00 per TB.

Yes, with private networks. Included.

Outbound mail (port 25) is closed for new accounts. We open it on request.

Yes, for everyone, also with GitHub login. With a passkey or an authenticator app.

Yes, the axnet firewall, included. You review rules first, then apply them.

Machines and volumes on servers in the Netherlands: EU-⁠NL-⁠1, Amsterdam region. Backups in the Netherlands too.

Yes. It is part of the terms and applies from sign-up; you find it in the console.

Urgent: within 4 hours, 24/7. Normal: within 1 working day.

99.9% per machine per calendar month, under the SLA. Announced maintenance does not count.

There is no fixed window. axnet announces planned maintenance at least 1 month ahead, urgent maintenance at least 1 week ahead.

At the top of this website and in the console.

Yes: qcow2, raw, vmdk or ova, or an ISO. For VMs only.

With an exit request in the console: disks, volumes and backups, ready within 30 days. Account data straight away as JSON.

We keep them for 7 years, as the law requires.