Report abuse

1. Notice

1.1 By e-mail works too: misbruik@axnet.nl, with the same details.

1.2 A vulnerability in axnet itself: Responsible disclosure.

2. After your notice

2.1 If you gave an e-mail address, you get a confirmation of receipt without undue delay (DSA art. 16(4)).

2.2 People review every notice: in a timely, diligent, non-arbitrary and objective manner. axnet does not use automated decision-making (art. 16(6)).

2.3 axnet does not look inside customers’ machines. A measure applies to a machine, an address or an account, from light to severe (terms, article 11.4).

2.4 You hear our decision, with the ways to challenge it (art. 16(5)).

2.5 With a measure, the customer receives a statement of reasons: the measure and its duration, the facts, that there was a notice, the ground in the law or the terms, and the ways to object (art. 17). Your name only when strictly necessary.

2.6 Objecting to a decision: by e-mail to misbruik@axnet.nl. axnet reviews the decision again with the new information and replies with reasons. The courts remain open.

2.7 If a notice points to a criminal offence that threatens the life or safety of persons, axnet reports it at once to the police or judicial authorities (art. 18). axnet always reports child sexual abuse material to the police.

3. Points of contact

3.1 One point of contact for authorities and one for users (DSA art. 11 and 12):

For	Contact
Authorities, the European Commission and the Board (art. 11)	misbruik@axnet.nl · 085 0043 490
Customers and other users (art. 12)	info@axnet.nl · 085 0043 490

3.2 Languages: Dutch and English.

3.3 Orders from authorities (art. 9 and 10) go to the point of contact for authorities, including removal orders for terrorist content (Regulation (EU) 2021/784). axnet carries out such a removal order within one hour.

3.4 People answer every message, not just a system. Support hours: 24/7.